Returns
Please shop with confidence as we offer a 14 day 'no quibble' returns policy.
We hope you love the products you have ordered and we want you to be happy with each and every purchase from Herbal Balance for Life, but if you do wish to return an item, for whatever reason, you may return it within 14 days for a refund if not completely satisfied.
All returned items must be in new and unused condition, have all labels/tags still attached (if applicable) and be returned with all original packaging.
2) Once we receive your return request we will email you a return label. Please note that this is not a prepaid return label but an address label only. You will need to pay for the cost of the return.
3) Please keep the tracking number or proof of return from the post office or courier until we have confirmed receipt of the returned goods.
Upon receipt of the returned item(s) we will issue a refund within 7 days, via the same method of payment.
As the goods are your responsibility until they reach us, we advise that you check that the item is properly addressed and adequately packaged. We also recommend that you obtain proof of postage when returning goods as we cannot be held responsible for goods lost in transit.
Return address:
Herbal Balance for Life, Inc, 68525 Risueno Road, Cathedral City, CA 92234
However, in the unlikely event that you do receive an item that is damaged, please notify us via e-mail at customer.service@herbalbalanceforlife.com within 48 hours of receipt stating the nature of the damage.
We will offer an exchange (if available) or a full refund upon receipt of the returned item, including return postage costs, up to the value of the original outward postage.
Refunds and replacements will not be issued for items sent back without first informing us of your intention to do so and stating the reason for the return.
We hope you love the products you have ordered and we want you to be happy with each and every purchase from Herbal Balance for Life, but if you do wish to return an item, for whatever reason, you may return it within 14 days for a refund if not completely satisfied.
All returned items must be in new and unused condition, have all labels/tags still attached (if applicable) and be returned with all original packaging.
To start a return;
1) Please email customer.service@herbalbalanceforlife.com and request a return authorization number.2) Once we receive your return request we will email you a return label. Please note that this is not a prepaid return label but an address label only. You will need to pay for the cost of the return.
3) Please keep the tracking number or proof of return from the post office or courier until we have confirmed receipt of the returned goods.
Upon receipt of the returned item(s) we will issue a refund within 7 days, via the same method of payment.
As the goods are your responsibility until they reach us, we advise that you check that the item is properly addressed and adequately packaged. We also recommend that you obtain proof of postage when returning goods as we cannot be held responsible for goods lost in transit.
Return address:
Herbal Balance for Life, Inc, 68525 Risueno Road, Cathedral City, CA 92234
Damaged Items
At Herbal Balance for Life, we take great care with each and every customer order - all items are wrapped by hand and carefully packaged before they leave us to ensure that they reach you in perfect condition.However, in the unlikely event that you do receive an item that is damaged, please notify us via e-mail at customer.service@herbalbalanceforlife.com within 48 hours of receipt stating the nature of the damage.
We will offer an exchange (if available) or a full refund upon receipt of the returned item, including return postage costs, up to the value of the original outward postage.
Refunds and replacements will not be issued for items sent back without first informing us of your intention to do so and stating the reason for the return.